Professional Collection Training Videos
(Available in DVD and VHS Format)
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The Process of Professional Collections™ is an award-winning video program that makes it easier than ever to empower
collectors with the communication and collection skills they need to be more successful in telephone collections.
These collection training videos and workbooks are aimed at debt collectors, bill collectors, collection agencies,
and any one who is looking to increase profit by improving debt recovery.
The Process of Professional Collections™ provides practical reading instruction and engaging video scenarios that
capture collectors' attention—making learning more natural and lasting. It reinforces the essentials for top
achievement in the demanding world of collections. Whether it's initial training for new collectors or refresher
training for experienced people, The Process of Professional Collections™ saves valuable training time as it teaches
proven telephone collection skills that generate results!
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The course provides training and practice in these important collection skills:
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- Developing a telephone voice
- Refining listening skills
- Avoiding communication gaffes
- Managing the emotional side
- Preparing the pre-call plan
- Making the opening statement
- Asking questions with precision
- Making the transition to the payment
arrangement
- Handling objections
- Closing the call
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