Award-winning collection training used by bill collectors and collection agencies to increase debt recovery.

- Video Modules -

Select a Module to Preview

Module 7

Your Telephone Voice
Listening Skills
Communication Gaffes
The Emotional Side
Pre–Call Planning and the Opening Statement
Asking Questions with Precision
Handling Objections and Closing the Call

Handling Objections and Closing the Call

Teaches the participant to handle customer objections and gain agreement on a specific payment arrangement. Includes the elements that must be covered in closing the call.

Windows Media Player Required


Copyright © 2008 Advanced Educational Technologies