Award-winning collection training used by bill collectors and collection agencies to increase debt recovery.

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Module 5

Your Telephone Voice
Listening Skills
Communication Gaffes
The Emotional Side
Pre–Call Planning and the Opening Statement
Asking Questions with Precision
Handling Objections and Closing the Call

Pre–Call Planning and the Opening Statement

Stresses the basic steps of the collection call. Teaches a process that prepares the collector for the call. Reviews how to make an effective opening statement and get through to the right person.

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