Award-winning collection training used by bill collectors and collection agencies to increase debt recovery.

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Module 1

Your Telephone Voice
Listening Skills
Communication Gaffes
The Emotional Side
Pre–Call Planning and the Opening Statement
Asking Questions with Precision
Handling Objections and Closing the Call

Your Telephone Voice

Helps the participant understand the importance of using positive collection techniques and strong interpersonal skills. Learn and practice aspects of voice quality, including inflection and pacing.

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