Award-winning collection training used by bill collectors and collection agencies to increase debt recovery.

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Module 6

Your Telephone Voice
Listening Skills
Communication Gaffes
The Emotional Side
Pre–Call Planning and the Opening Statement
Asking Questions with Precision
Handling Objections and Closing the Call

Asking Questions with Precision

Explains how to ask questions that get specific information and encourages desired behavior. Addresses the “how to” for presenting to the customer the specific payment arrangement in a way that gains acceptance.

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